FAQ
Frequently Asked Questions
Welcome to our FAQ page. Here you'll find answers to the most common questions about our products, services, and policies.
General Questions
Q: What makes ZM Textiles Belgium different?
A: We specialize in premium European-quality textiles that meet strict EU standards. All our products are OEKO-TEX® certified, ensuring they're free from harmful substances. We're a Belgian-based business committed to transparency, quality, and customer satisfaction.
Q: Are your products eco-friendly?
A: Yes! We prioritize sustainable practices and eco-friendly materials. Our OEKO-TEX® certification ensures our textiles are safe for you and better for the environment.
Orders & Shipping
Q: How long does delivery take?
A: Delivery times vary by location: Belgium & Netherlands (2-4 business days), Germany, France & Luxembourg (3-5 business days), and other EU countries (4-7 business days). For more details, visit our Shipping Information page.
Q: Do you ship internationally?
A: Yes, we ship throughout the EU and can arrange international shipping on request. Please contact us for shipping options outside the EU.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with tracking information so you can monitor your delivery.
Product Information
Q: What is OEKO-TEX® certification?
A: OEKO-TEX® is an internationally recognized certification that ensures our textiles are tested and free from harmful substances. This means our products are safe for your skin and health. Learn more on our OEKO-TEX Certification page.
Q: How do I care for my textiles?
A: Each product comes with specific care instructions. For general guidance, visit our Textile Care Guide page to keep your items looking and feeling their best.
Q: What sizes are available?
A: We offer a wide range of sizes to fit various bed dimensions. Check our Size Guide for detailed measurements and to find the perfect fit for your needs.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. Please review our Return Policy for complete details on returns and exchanges.
Q: How do I initiate a return?
A: Contact our customer service team with your order number, and we'll guide you through the simple return process.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and secure online payment methods. All transactions are processed securely to protect your information.
Q: Is my personal information safe?
A: Absolutely. We comply with GDPR regulations and use industry-standard security measures to protect your personal data. Read our Privacy Policy for more information.
Customer Support
Q: How can I contact customer service?
A: You can reach us through our Contact Us page. We're here to help with any questions or concerns.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9 AM to 6 PM CET.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help make your shopping experience as smooth as possible.
FAQs
What’s the minimum order quantity for bulk orders?
We offer flexible(20 minimum) order quantities to suit your needs. Contact us for details.
Where is ZM textiles Physical Store Located ?
You Can visit our Physical Store and check the quality and different variants of our Towel Products.
Store Adress: Mechelsesteenweg 114, Wezembeek-Oppem, Belgium.
How long does shipping take?
Shipping times vary based on order size and location. We’ll provide an estimated delivery timeline with your quote.
What payment methods do you accept for bulk orders?
We accept all major payment methods, including bank transfers and credit cards.