1. Company Information

Legal Name: ZM Textiles
Business Registration: BE1009742284 (Belgian VAT number)
Registered Address: Mechelsesteenweg 114, 1970 Wezembeek-Oppem, Belgium
Email: Info@zmtextiles.be
Phone: +32 488 56 42 66
Website: https://zmtextiles.be

2. Definitions

"We," "Us," "Our": ZM Textiles
"You," "Your," "Customer": The person or entity placing an order
"Consumer": A natural person acting for purposes outside their trade, business, or profession
"Products": Bedding, towels, and textile products sold on our website
"Order": Your request to purchase Products from us
"Contract": The legally binding agreement formed when we accept your Order

3. Applicability

These Terms apply to all orders placed through our website. By placing an order, you confirm that you have read, understood, and agree to these Terms.

If you are a consumer (as defined above), you benefit from mandatory consumer protection rights under Belgian and EU law, which cannot be excluded or limited by these Terms.

4. Products & Pricing

Product Information

We make every effort to display our Products accurately, including:

• Product descriptions and specifications
• Colors (note: actual colors may vary slightly due to screen settings)
• Sizes and dimensions
• Materials and certifications (OEKO-TEX®)

All Products are subject to availability. If a Product becomes unavailable after you place an order, we will notify you and offer a refund or alternative.

Pricing

All prices are displayed in Euros (€) and include Belgian VAT (21%) unless otherwise stated.

Prices are subject to change without notice, but changes will not affect orders already placed and confirmed.

We reserve the right to correct pricing errors. If we discover a pricing error after you place an order, we will:

• Notify you of the error
• Give you the option to proceed at the correct price or cancel your order
• Provide a full refund if you choose to cancel

5. Ordering Process

How to Place an Order

1. Select Products and add them to your shopping cart
2. Review your cart and proceed to checkout
3. Provide shipping and billing information
4. Select payment method
5. Review order summary and total cost
6. Confirm and submit your order

Order Confirmation

After you submit an order, you will receive an automatic email confirmation acknowledging receipt of your order. This does not constitute acceptance of your order.

A contract is formed when we send you a shipping confirmation email or when we ship your Products, whichever comes first.

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent activity
• Inability to verify payment information
• Restrictions on quantities available for purchase

If we cancel your order after payment, we will provide a full refund.

6. Payment

Accepted Payment Methods

We accept the following payment methods:

• Bancontact (most popular in Belgium)
• iDEAL (Netherlands)
• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal
• Apple Pay & Google Pay
• SEPA Bank Transfer (for B2B orders)

Payment Processing

Payment is due immediately upon placing your order. All payments are processed securely through Shopify Payments and other certified payment providers.

We do not store your full credit card details. Payment information is handled by PCI-DSS compliant payment processors.

Payment Security

All transactions are encrypted using SSL/TLS technology. Your payment information is transmitted securely and is never stored on our servers.

7. Shipping & Delivery

Shipping Destinations

We ship to:

• Belgium: All addresses
• European Union: All EU member states

Shipping Costs

Belgium:

• Orders over €50: Free shipping
• Orders under €50: €4.95
• Free local pickup in Wezembeek-Oppem (by appointment)

European Union:

• Flat-rate €9.95 (4-7 business days)

Shipping costs are calculated at checkout and displayed before you complete your order.

Delivery Times

Belgium: 2-3 business days
EU Countries: 4-7 business days
Local Pickup: Same day or next day (by appointment)

Delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers or circumstances beyond our control.

Risk of Loss

Risk of loss and title for Products pass to you upon delivery to the shipping carrier.

Delivery Issues

If your order is lost or damaged during shipping, please contact us immediately at Info@zmtextiles.be or +32 488 56 42 66. We will work with the carrier to resolve the issue.

Complete shipping information

8. Right of Withdrawal (Consumer Returns)

This section applies to consumers only, as defined by Belgian and EU consumer protection law.

14-Day Withdrawal Period

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Belgian consumer law (Article VI.47 of the Code of Economic Law).

The withdrawal period expires 14 days from the day:

• You (or a third party you designate, other than the carrier) receive the Products
• For multiple Products ordered in one order but delivered separately: the day you receive the last Product

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can:

• Email us at Info@zmtextiles.be
• Call us at +32 488 56 42 66
• Send a letter to: ZM Textiles, Mechelsesteenweg 114, 1970 Wezembeek-Oppem, Belgium

You may use the model withdrawal form below, but it is not obligatory.

Model Withdrawal Form

Return Conditions

To be eligible for a return, Products must be:

• Unused, unwashed, and in original condition
• In original packaging with all tags attached
• Returned within 14 days of notifying us of your withdrawal

Return Shipping

You are responsible for the cost of returning Products, unless the Products are defective or we made an error.

We recommend using tracked shipping to ensure safe return delivery.

Refunds

We will reimburse all payments received from you, including the cost of standard delivery (but not any extra costs if you chose express delivery), within 14 days from the day we receive the returned Products or proof of return shipment, whichever is earlier.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

Exceptions to Right of Withdrawal

The right of withdrawal does not apply to:

• Products that have been used, washed, or are not in original condition
• Products without original packaging or tags
• Custom-made or personalized Products (if applicable)

9. Warranty & Defective Products

Legal Guarantee of Conformity (2 Years)

Under EU and Belgian law, all Products come with a 2-year legal guarantee from the date of delivery.

Products must:

• Conform to the description provided
• Be fit for the purposes for which Products of the same type are normally used
• Possess the quality and performance characteristics normal for Products of the same type

Defective Products

If a Product is defective or does not conform to the contract, you may:

• Request repair or replacement (free of charge)
• Request a price reduction
• Request a full refund (if repair/replacement is impossible or disproportionate)

To report a defect, contact us at Info@zmtextiles.be with:

• Order number
• Description of the defect
• Photos of the defect (if possible)

OEKO-TEX® Certification

All our Products are OEKO-TEX® Standard 100 certified, guaranteeing they are free from harmful substances and safe for human contact.

Learn about OEKO-TEX® certification

10. Limitation of Liability

To the extent permitted by Belgian law:

We are liable for damages caused by our intentional misconduct or gross negligence.

For consumers, our liability for damages is limited to the purchase price of the Products, except for:

• Personal injury or death caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under Belgian law

We are not liable for indirect or consequential damages, including but not limited to loss of profits, loss of business, or loss of data.

11. Intellectual Property

All content on our website, including text, images, logos, product descriptions, and design, is owned by ZM Textiles or our licensors and is protected by Belgian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

12. Privacy & Data Protection

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Belgian data protection laws.

For detailed information about how we collect, use, and protect your personal data, please see our Privacy Policy.

13. Dispute Resolution

Contact Us First

If you have a complaint or dispute, please contact us first:

Email: Info@zmtextiles.be
Phone: +32 488 56 42 66

We will make every effort to resolve your complaint amicably.

Belgian Consumer Mediation Service

If we cannot resolve your complaint, you may contact the Belgian Consumer Mediation Service:

Consumentenombudsdienst / Service de Médiation pour le Consommateur
North Gate II, Boulevard du Roi Albert II 8, boîte 1
1000 Brussels, Belgium
Website: www.consumentenombudsdienst.be
Email: contact@consumentenombudsdienst.be
Phone: +32 2 702 52 00

Online Dispute Resolution (ODR)

EU consumers can also use the European Commission's Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

14. Governing Law & Jurisdiction

Governing Law: These Terms are governed by Belgian law.

Jurisdiction: Any disputes arising from these Terms or your purchase will be subject to the exclusive jurisdiction of the Belgian courts.

If you are a consumer, you may also bring proceedings in the courts of your country of residence.

15. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Supplier failures
• Internet or telecommunications failures
• Pandemics or public health emergencies

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ZM Textiles regarding your purchase of Products.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you have an account)
• Display a notice on our website

Changes will not affect orders already placed and confirmed.

19. Contact Information

If you have any questions about these Terms, please contact us:

ZM Textiles
Mechelsesteenweg 114
1970 Wezembeek-Oppem
Belgium

Email: Info@zmtextiles.be
Phone: +32 488 56 42 66
WhatsApp: +32 488 56 42 66
Business Hours: Monday-Friday, 10:00-17:00 CET

Complete contact information