Shipping & Returns
Shipping & Returns
Fast Belgium delivery, easy returns, and free local pickup available
Quick Summary
- 🚚 Free Belgium Shipping: Orders over €39 (2–3 business days)
- 🏪 Free Local Pickup: Wezembeek-Oppem (by appointment, Mon–Fri)
- 🇪🇺 EU Shipping: Weight-based rates from €15 (4–7 business days)
- 🔄 30-Day Returns: Full refund on unused items
Shipping Information
Belgium Shipping
Free shipping on orders over €39
Delivery time: 2–3 business days
Carrier: Bpost
Tracking: Provided via email once shipped
For orders under €39, shipping is calculated based on the weight of your order:
Bpost Home Delivery (Belgium)
| Order Weight | Rate |
|---|---|
| 0 – 1,000 g | €6.85 |
| 1,001 – 5,000 g | €7.50 |
| 5,001 – 10,000 g | €8.30 |
| 10,001 – 20,000 g | €9.88 |
| 20,001 g and above | €10.88 |
Bpost Pick Up Point (Belgium)
Pick up your parcel at your nearest Bpost pick-up point — a more affordable option:
| Order Weight | Rate |
|---|---|
| 0 – 1,000 g | €4.95 |
| 1,001 – 5,000 g | €5.25 |
| 5,001 – 10,000 g | €5.65 |
| 10,001 – 20,000 g | €7.56 |
| 20,001 g and above | €8.35 |
Bundles qualify for free Belgium shipping on orders over €39, exactly like every other product — plus every bundle already includes a built-in discount off individual pricing.
EU Shipping
Weight-based rates to Germany, France, Netherlands & Luxembourg
Delivery time: 4–7 business days
Carrier: Bpost International
Tracking: Provided via email
Bpost Home Delivery Europe
| Order Weight | Rate |
|---|---|
| 0 – 2,000 g | €18.00 |
| 2,001 – 5,000 g | €23.00 |
| 5,001 – 10,000 g | €30.00 |
| 10,001 – 20,000 g | €38.00 |
Bpost Pick Up Point Europe
Available at Bpost partner pick-up points in Germany, France, Netherlands & Luxembourg:
| Order Weight | Rate |
|---|---|
| 0 – 2,000 g | €15.00 |
| 2,001 – 5,000 g | €19.00 |
| 5,001 – 10,000 g | €25.00 |
| 10,001 – 20,000 g | €32.00 |
Free Local Pickup (Wezembeek-Oppem)
Save on shipping and collect your order in person!
Location: Mechelsesteenweg 114, 1970 Wezembeek-Oppem (just outside Brussels)
Hours: Monday–Friday, 10:00–17:00 (by appointment only)
How to schedule: Call or WhatsApp +32 488 56 42 66 at least 24 hours in advance
What to bring: Order confirmation email and ID
Get directions and contact details →
Processing & Shipping Times
Order processing: 1–2 business days
Orders placed before 2 PM: Typically ship same day
Weekend orders: Processed Monday morning
Total delivery time = Processing time + Shipping time
Example: Order placed Tuesday at 1 PM → Ships Tuesday → Arrives Thursday–Friday (Belgium)
Order Tracking
You'll receive a tracking link via email once your order ships. Track your package in real-time through the Bpost website.
Haven't received tracking? Check your spam folder or contact us at Info@zmtextiles.be with your order number.
Delivery Issues
Not home for delivery? The carrier will leave a notice with pick-up instructions. Most packages are held at local pick-up points for 7–10 days.
Package delayed? Contact us at +32 488 56 42 66 and we'll investigate with the carrier.
Package damaged? Contact us within 48 hours with photos for immediate replacement or refund.
Business & B2B Shipping
We ship to both residential and business addresses. For bulk B2B orders, we can arrange special delivery options and schedules.
Learn about our B2B Trade Programme → | Email: trade@zmtextiles.be
Returns & Exchanges
Our Return Policy
30-day return window from delivery date
Condition: Unused, unwashed, in original packaging with tags attached
Refund method: Original payment method
Refund timeline: 5–7 business days after we receive your return
What Can Be Returned?
✓ Eligible for return:
- Unused items in original packaging with tags attached
- Unwashed and unstained textiles
- Sale items (same conditions apply)
- Bundle items (can be returned individually — refund prorated at bundle price)
- Gift items (recipient can return; refund issued as store credit or to original purchaser)
✗ Not eligible for return:
- Washed or used items
- Items without original packaging or tags
- Stained or damaged items (unless defective on arrival)
- Items returned after 30 days
How to Return an Item
Step 1: Contact us within 30 days
Email: Info@zmtextiles.be or call +32 488 56 42 66
Provide: Order number, item(s) to return, reason for return
Step 2: We'll provide return instructions
You'll receive: Return address, return authorization, and packing instructions
Step 3: Pack and ship your return
Use original packaging if possible, include all tags. We recommend tracked shipping.
Step 4: Receive your refund
Processed within 5–7 business days of receiving your return
Return Shipping Costs
Standard returns (change of mind): Customer pays return shipping
Defective or incorrect items: We cover all return shipping costs
Exchanges
Need a different size or color? Contact us at Info@zmtextiles.be or +32 488 56 42 66 and we'll arrange an exchange.
Same price item: No additional charges
Price difference: We'll adjust and charge/refund accordingly
Defective or Damaged Items
We inspect all items before shipping, but if you receive a defective item:
1. Contact us immediately (within 48 hours preferred)
2. Send photos of the defect to Info@zmtextiles.be
3. We'll send a replacement or issue a full refund (your choice)
4. We'll provide a prepaid return label — no cost to you
Refund includes: Product cost + original shipping costs
Wrong Item Received
1. Contact us immediately at +32 488 56 42 66
2. We'll send the correct item via express shipping
3. We'll provide a prepaid return label for the wrong item
4. No cost to you — our error, our responsibility
Refund Timeline
1–2 business days: Inspection and processing upon receipt
3–5 business days: Refund issued to original payment method
5–7 business days: Refund visible in your account (depends on your bank)
Shipping & Returns FAQ
Do bundles qualify for free shipping?
Yes — bundles qualify for the same free Belgium shipping over €39 as every other product, and they also come with a built-in discount off individual item pricing.
Can I change my shipping address after ordering?
Contact us immediately at +32 488 56 42 66. If your order hasn't shipped yet, we can update the address. Once shipped, we cannot change the delivery address.
Do you ship to PO boxes?
Yes, we ship to both residential addresses and PO boxes in Belgium and the EU.
Can I return items bought on sale?
Yes! Our 30-day return policy applies to all items, including sale items, as long as they're unused and in original packaging.
Can I return individual items from a bundle?
Yes. Bundle items can be returned individually and the refund will be prorated based on the bundle price paid.
What if I'm outside the 30-day return window?
Contact us at Info@zmtextiles.be. While we can't guarantee acceptance, we'll do our best — especially for defective items which are covered by the 2-year EU legal guarantee.
Can I return items purchased with a discount code?
Yes. Your refund will be the amount you actually paid (after discount), not the original price.
Questions About Shipping or Returns?
Our team is here to help!
Phone: +32 488 56 42 66 (Monday–Friday, 10:00–17:00 CET)
Email: Info@zmtextiles.be (24-hour response)
WhatsApp: +32 488 56 42 66
Ready to Shop?
Enjoy free Belgium shipping on orders over €39 and easy 30-day returns:
- Premium Bundles & Sets — bundle savings + free shipping over €39
- All Products — browse the full range
- Best Sellers — customer favourites
- New Arrivals — latest products
FAQs
What’s the minimum order quantity for bulk orders?
We offer flexible(20 minimum) order quantities to suit your needs. Contact us for details.
Where is ZM textiles Physical Store Located ?
You Can visit our Physical Store and check the quality and different variants of our Towel Products.
Store Adress: Mechelsesteenweg 114, Wezembeek-Oppem, Belgium.
How long does shipping take?
Shipping times vary based on order size and location. We’ll provide an estimated delivery timeline with your quote.
What payment methods do you accept for bulk orders?
We accept all major payment methods, including bank transfers and credit cards.