Shipping & Returns
SHIPPING & RETURNS
SHIPPING OPTIONS:
Belgium:
🇧🇪 B-Post Standard: €4.95 (3-5 days)
🚗 Free Pickup: Mechelsesteenweg 114, 1970 Wezembeek-Oppem
(Mon-Fri 9AM-6PM, Sat 10AM-2PM)
European Union:
🇳🇱 Netherlands: €7.95 (4-6 days)
🇩🇪 Germany: €8.95 (5-7 days)
🇫🇷 France: €8.95 (5-7 days)
🇱🇺 Luxembourg: €7.95 (4-6 days)
[List other EU countries]
📦 All orders shipped within 1-2 business days
📧 Tracking number sent via email
RETURNS POLICY:
✅ 30-Day Return Window (extended from legal 14 days)
✅ Full refund if items unused with tags attached
✅ Free returns for defective items
❌ Customer pays return shipping for change of mind
HOW TO RETURN:
1. Email info@zmtextiles.be with order number
2. We'll send return instructions
3. Ship back to: [Your return address]
4. Refund processed within 5 business days of receipt
EXCHANGE POLICY:
Want different size/color? Email us - we'll arrange exchange!
FAQs
What’s the minimum order quantity for bulk orders?
We offer flexible(20 minimum) order quantities to suit your needs. Contact us for details.
Where is ZM textiles Physical Store Located ?
You Can visit our Physical Store and check the quality and different variants of our Towel Products.
Store Adress: Mechelsesteenweg 114, Wezembeek-Oppem, Belgium.
How long does shipping take?
Shipping times vary based on order size and location. We’ll provide an estimated delivery timeline with your quote.
What payment methods do you accept for bulk orders?
We accept all major payment methods, including bank transfers and credit cards.