Returns & Exchanges

Our Return Policy

30-day return window from delivery date
Condition: Unused, unwashed, in original packaging with tags attached
Refund method: Original payment method
Refund timeline: 5-7 business days after we receive your return

What Can Be Returned?

✅ Eligible for return:

• Unused items in original packaging
• Items with tags still attached
• Unwashed and unstained textiles
• Sale items (same conditions apply)
• Bundle items (can be returned individually)
• Gift items (recipient can return)

❌ Not eligible for return:

• Washed or used items
• Items without original packaging
• Items with removed tags
• Stained or damaged items (unless defective on arrival)
• Items returned after 30 days

How to Return an Item

Step 1: Contact us within 30 days
Email: Info@zmtextiles.be or call +32 488 56 42 66
Provide: Order number, item(s) to return, reason for return

Step 2: We'll provide return instructions
You'll receive: Return address, return authorization number, packing instructions

Step 3: Pack and ship your return
Use original packaging if possible, include all tags and accessories, ship to provided address

Step 4: Receive your refund
We'll process your refund within 5-7 business days of receiving your return

Return Shipping Costs

Standard returns (change of mind): Customer pays return shipping
Defective or incorrect items: We cover all return shipping costs and provide a prepaid label

Tip: Use tracked shipping for returns to ensure safe delivery back to us.

Exchanges

Need a different size or color? We're happy to arrange an exchange!

Contact us at Info@zmtextiles.be or +32 488 56 42 66 and we'll process your exchange faster than a return + new order.

Same price item: No additional charges
Price difference: We'll adjust and charge/refund the difference

Defective or Damaged Items

We inspect all items before shipping, but if you receive a defective or damaged item:

Step 1: Contact us immediately (within 48 hours preferred)
Step 2: Send photos of the defect/damage to Info@zmtextiles.be
Step 3: We'll send a replacement via express shipping OR issue a full refund (your choice)
Step 4: We'll provide a prepaid return label for the defective item (no cost to you)

Refund includes: Product cost + original shipping costs

Wrong Item Received

If we sent you the wrong item by mistake:

1. Contact us immediately at +32 488 56 42 66
2. We'll send the correct item via express shipping
3. We'll provide a prepaid return label for the wrong item
4. No cost to you—our error, our responsibility

Gift Returns

Gift recipients can return or exchange items within 30 days. They just need to contact us—no gift receipt required. Refunds will be issued as store credit or to the original purchaser (recipient's choice).

Refund Timeline

After we receive your return:
1-2 business days: Inspection and processing
3-5 business days: Refund issued to original payment method
5-7 business days: Refund appears in your account (depends on your bank)

Total timeline: Approximately 5-10 business days from when we receive your return