Contact Us
Contact ZM Textiles Belgium
We're here to help with product questions, orders, and expert textile advice
Get In Touch
Have a question about our products, need help with an order, or want advice on choosing the right textiles? Our team is ready to assist you.
📞 Phone
Hours: Monday-Friday, 10:00-17:00 CET
Response: Immediate during business hours
Call us for urgent questions, order status, or product recommendations.
✉️ Email
Response Time: Within 24 hours
Best For: Detailed questions, custom orders, B2B inquiries
We respond to all emails within one business day, usually much faster.
Hours: Monday-Friday, 10:00-17:00 CET
Best For: Quick questions, order updates, photo sharing
Message us on WhatsApp for fast, convenient communication.
Visit Our Wezembeek-Oppem Location
ZM Textiles Belgium
Wezembeek-Oppem, Belgium
🏪 Free Local Pickup
Save on shipping and pick up your order at our Wezembeek-Oppem location:
- Pickup Hours: Monday-Friday, 10:00-17:00 | Saturday by appointment
- Appointment Required: Call or WhatsApp +32 488 56 42 66 at least 24 hours in advance
- What to Bring: Order confirmation number and ID
- Parking: Free parking available on-site
Note: We operate primarily online to keep costs low, so advance appointment is required for pickup.
🗺️ Directions
Located in Wezembeek-Oppem, just outside Brussels:
- From Brussels Center: 15 minutes via E40
- From Antwerp: 45 minutes via E19 and E40
- From Ghent: 50 minutes via E40
- Public Transport: Bus routes available from Brussels (contact for details)
Customer Support Hours
| Day | Phone & WhatsApp | Email Response |
|---|---|---|
| Monday | 10:00 - 17:00 | Within 24 hours |
| Tuesday | 10:00 - 17:00 | Within 24 hours |
| Wednesday | 10:00 - 17:00 | Within 24 hours |
| Thursday | 10:00 - 17:00 | Within 24 hours |
| Friday | 10:00 - 17:00 | Within 24 hours |
| Saturday | Closed (Pickup by appointment) | Monitored (48h response) |
| Sunday | Closed | Monitored (48h response) |
During Belgian public holidays, we operate on weekend hours. We'll respond to all inquiries on the next business day.
How We Can Help
🛍️ Product Questions
- Material recommendations for your needs (hot sleeper, sensitive skin, etc.)
- Size guidance for European vs UK bed sizes
- Color and style coordination advice
- OEKO-TEX certification details
- Care and maintenance instructions
- Product availability and restock timelines
📦 Order Support
- Order status and tracking information
- Delivery timeline questions
- Pickup appointment scheduling
- Order modifications (before shipment)
- Invoice and receipt requests
🔄 Returns & Exchanges
- Return authorization and process
- Exchange options and sizing help
- Refund status inquiries
- Product quality concerns
See our complete Shipping & Returns policy.
🏨 B2B & Wholesale Inquiries
- Trade account applications
- Bulk order quotes and pricing
- Custom embroidery and branding
- Hotel, spa, and Airbnb solutions
- Interior designer trade program
Learn more about our B2B Trade Program or email trade@zmtextiles.be.
💡 Expert Advice
- Choosing between percale, sateen, jersey, flannel, or linen
- Seasonal bedding recommendations
- Towel weight and absorbency guidance (GSM explained)
- Bundle selection for your specific needs
- Gift recommendations and wrapping options
Our Response Promise
We're a small, dedicated team committed to exceptional customer service:
- 24-Hour Email Response: All emails answered within one business day
- Real People: No bots, no outsourced call centers—you'll speak with our Belgian team
- Expert Knowledge: We know our products inside and out and can provide detailed guidance
- Problem Solving: If something goes wrong, we'll make it right
- Follow-Up: We check in to ensure you're satisfied with your purchase
Frequently Asked Questions
Can I visit your store without an appointment?
We operate primarily online to keep costs low, so appointments are required for pickup. Call or WhatsApp +32 488 56 42 66 at least 24 hours in advance to schedule your visit.
Do you offer same-day pickup?
We try to accommodate urgent requests when possible, but we recommend giving us 24 hours notice to prepare your order. Contact us to check availability.
Can I return items picked up in person?
Yes! Our 30-day return policy applies to all purchases, whether delivered or picked up. Unused items in original packaging can be returned. See our return policy.
Do you respond to messages outside business hours?
We monitor emails and WhatsApp outside business hours but respond during business hours (Monday-Friday, 10:00-17:00). Weekend inquiries are answered on Monday.
Can I speak to someone about custom orders?
Absolutely! Email us at Info@zmtextiles.be or call +32 488 56 42 66 to discuss custom embroidery, bulk orders, or special requests.
Do you offer phone support in languages other than Dutch/French/English?
Our team is fluent in Dutch, French, and English. For other languages, email is best—we can use translation tools to assist you accurately.
How do I track my order?
You'll receive a tracking link via email once your order ships. If you haven't received it or need help, contact us with your order number.
Can I change my order after placing it?
Contact us immediately at +32 488 56 42 66 or Info@zmtextiles.be. If your order hasn't shipped yet, we can often make changes. Once shipped, you'll need to use our return process.
Helpful Resources
Find answers to common questions in our help pages:
- Frequently Asked Questions - General questions about products, orders, and policies
- Shipping & Returns - Delivery times, costs, and return process
- Size Guide - European bedding sizes and measurements
- Textile Care Guide - Washing, drying, and maintenance instructions
- OEKO-TEX Certification - Safety and certification details
- About Us - Our story, mission, and values
Business & Media Inquiries
B2B & Wholesale
For trade accounts, bulk orders, and wholesale pricing:
Email: trade@zmtextiles.be
View B2B Trade Program Details
Press & Media
For press inquiries, product samples, or media partnerships:
Email: Info@zmtextiles.be (Subject: Media Inquiry)
Partnership Opportunities
Interested in collaborating with ZM Textiles Belgium?
Email: Info@zmtextiles.be (Subject: Partnership)
Stay Connected
Follow us for new arrivals, seasonal collections, care tips, and exclusive offers:
- Newsletter: Sign up at checkout or email us to subscribe
- Instagram: @zmtextiles.be (coming soon)
- Facebook: ZM Textiles Belgium (coming soon)
Ready to Shop?
Explore our premium OEKO-TEX certified bedding and towels:
- Premium Bundles & Sets (complete solutions)
- Best Sellers (customer favorites)
- New Arrivals (latest products)
Questions before you buy? Contact us—we're happy to help you choose!
Veelgestelde vragen
Wat is de minimale bestelhoeveelheid voor bulkbestellingen?
Wij bieden flexibele (minimaal 20) bestelhoeveelheden aan die passen bij uw behoeften. Neem contact met ons op voor meer informatie.
Waar is de fysieke winkel van ZM Textiles gevestigd?
U kunt onze fysieke winkel bezoeken en de kwaliteit en de verschillende varianten van onze handdoekproducten bekijken.
Winkeladres: Mechelsesteenweg 114, Wezembeek-Oppem, België.
Hoe lang duurt de verzending?
Verzendtijden variëren afhankelijk van de grootte van de bestelling en de locatie. We geven een geschatte levertijd bij uw offerte.
Welke betaalmethoden accepteert u voor bulkbestellingen?
Wij accepteren alle gangbare betaalmethoden, waaronder bankoverschrijvingen en creditcards.